Response times
New inquiries are generally reviewed within 1-2 working days, subject to workload, inquiry completeness, and contact availability.
Quotation timelines
Quotations may take 2-7 working days after sufficient measurements, scope details, material preferences, and supplier inputs are available.
Project coordination workflow
The workflow may include inquiry review, consultation, site measurement, concept/design, quotation, procurement coordination, partner execution, installation supervision, quality review, and handover.
Support hours
Standard support is provided during normal working hours, excluding public holidays and exceptional closures unless otherwise agreed.
Quality review process
ALUVARA may conduct project checks, snag review, client feedback coordination, and handover review based on project scope and agreed deliverables.
Limitation of SLA
The SLA does not guarantee outcomes affected by site readiness, client delays, third-party dependencies, supply disruption, weather, structural defects, or force majeure.
This page provides general website and service terms for ALUVARA. Project-specific quotation terms, supplier terms, and written agreements may also apply.